Shipping & Returns

Shipping Terms and Conditions  

Thank you for shopping at the FlannelPlanet.com on-line store. Flannel Planet is located in Southern California, USA.  All Flannel Planet products are shipped using the United States Postal Service (USPS). Depending on whether you live in the US or are an International customer your shipping options vary.

A valid email address is required when ordering via the Flannel Planet on-line store. Your email address is used to send order confirmation and shipping notification. Be sure to add flannelplanet@live.com to the safe senders list in your e-mail application (Outlook, etc.). If you do not receive order confirmation by email within 24 hours, please contact us.

General Terms and Conditions 

We will make every attempt to ship orders within 48 hours after they are received, pending payment verification. Occasionally there may be a delay due to unforeseen circumstances and every effort will be made to communicate such delays. All Flannel Planet products are shipped from southern California. 

Shipping Options

The following options are available to US addresses and to International addresses.

US Addresses
These services are available to US addresses only.

First Class Mail
First Class Mail is a service of the US Postal Service. It delivers Flannel Planet packages to addresses in the mainland US, Alaska and Hawaii usually within 5 to 7 days and on occasion quicker. We use First Class Mail to ship out small orders such as earphones or cases.

Priority Mail
Priority Mail packages are delivered to addresses in the mainland US, Alaska and Hawaii usually within 3 or 4 days. PO Box addresses are acceptable. It is the preferred way to ship Flannel Planet products. Most customers report being very pleased with Priority Mail service. Tracking information is supplied on all Priority Mail shipments. 

International Addresses
These services are available to International addresses only.

Priority Mail International
Priority Mail International is a reliable high-speed mail service available to certain countries. Is generally a 3 to 5 business day delivery service. Priority Mail International items are insured against loss, damage, or rifling at no additional cost. Indemnity will be paid by the U.S. Postal Service. However, Priority Mail International items are not insured against delay in delivery. Neither indemnity payments nor postage refunds will be made in the event of delay. The Priority Mail International service provides detailed on-line tracking at www.usps.com.  

Service to all countries is estimated, not guaranteed. Although we have found Priority Mail International to be very reliable, no one can prevent Customs from delaying a particular shipment. The customer bears all risk and costs of dealing with local Customs authorities.

Customs Fees and Taxes: Customer agrees to pay all customs charges and taxes.

Customs Delays: All international delivery times are approximate, assuming there is no delay in Customs. If Customs intercepts a package it is not possible to predict how long the package will be delayed. Under normal circumstances with no customs delays, international packages can be expected within 6-10 business days.